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Troubleshooting (115 V)
Having a problem with your unit? Check out our troubleshooting tips below.
CAUTION! Ensure that the main electrical power to the unit is turned off – and locked out – before beginning work on the SUITMATE unit.
If you still have questions, download our full Troubleshooting Guide or Contact Us.
This could be for several different reasons.
- If the unit only hums when you depress the Lid, the problem could be a loose wire or an obstruction within the unit. Remove any foreign objects from the interior of the unit and remove the end cap from the bottom of the motor to visually inspect the motor components for damage and frayed or broken wires. For additional problem solving, please reference the SUITMATE 115 Volt Troubleshooting Guide.
- If the unit hums as soon as power is engaged and before the Lid is depressed, the problem could be a faulty timer or an over-adjustment on the Micro Switch. For problem solving, please reference the SUITMATE 115 Volt Troubleshooting Guide.
Leaking is primarily caused by an obstruction with the interior drain channel, drain hose, or p-trap (if applicable). Check for an obstruction by looking down inside the unit for something blocking the drain channel or drain opening. Remove any foreign objects. You may need to remove the Top and Sub-Top to fully access the inside of the unit. Please reference the SUITMATE 115 Volt Installation and Maintenance Manual.
There is a problem with the Brakes. Please take the unit out of service immediately and Contact Us.
The SUITMATE unit should be connected to a 115 V, 60 Hz, 20 Amp dedicated circuit. Verify all wires are securely connected to the GFCI and inspect unit for signs of an electrical short. For further information, please reference the SUITMATE 115 Volt Troubleshooting Guide.
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